How to Collect Log File
In the situation where 360Converter Offline Transcriber refuses to work, closes it suddenly or crashes, you could collect log file and send it to us by which we can tell what happened at your side, we could either solve the problem immediately, provide a work-around or plan to fix it and produce a patch if it is bug.
Location of Log File
The Location and file name of log file is as following,
You need let Windows show hidden folder if you cannot see AppData under your username. AppData folder is hidden by default which could be made visible by following these steps:
- Open File Explorer from the taskbar.
- Select View > Options > Change folder and search options.
- Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
File name could offlineTranscriber.log or offlineTranscriber depending on whether Show Common File Extension
Submit Log File
Once you find the log file, send it to us - email@example.com or firstname.lastname@example.org. Once having received the log file, we will give suggestion based on log file.