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If you are a member of 360Converter, please also provide the email address you used to login. If your request never been processed, you could shared your file with us either by email attachment by sending another email to webmaster@360converter, or cloud storage link, such as Google Drive and Dropbox. You may ask why I need share my file again after I uploaded it 360Converter before? please read this. It's better if you could capture screenshot and send it to us.