Get Support

Contact us if you got problem when use our online service or Offline Transcriber, or any improvement you need, any suggestions you have. For enterprise solution, we support fine tune existing model, customize Offline Transcriber, online service API. Check Enterprise Solution to learn more.

Before You Submit

For Online Version

If you are a member of 360Converter, please also provide the email address you used to login. If your request never been processed, you could shared your file with us either by email attachment by sending another email to webmaster@360converter, or cloud storage link, such as Google Drive and Dropbox. You may ask why I need share my file again after I uploaded it 360Converter before? please read FAQ. To let us better understand your situation and solve it as soon as possible, you may capture screenshot and send it to us.

For Offline Transcriber

In the situation where 360Converter Offline Transcriber refuses to work, closes it suddenly or crashes, you could collect log file and send it to us. To retrieve the log file, read Prepare Log File.